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Media Relations

Let It Rock: Curating Your Social Media for the Best Customer Service Experience

So what have we learned so far? Well, we’ve learned that similar customer service policies are used in social media. We’ve also learned that one of the key components of online customer service is “immediacy.” But where do you go from there? How can you apply these lessons? To be completely honest, every business’ online [...]

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What Retail has Taught me about Customer Service

Like any young person, I’ve spent a good chunk of my life within the retail world. Not shopping, rather, part-time work. My retail work history included associate work for 2 large retail chains (I won’t name names here.) And while the experience has been one I’d hope to not have to repeat, I do owe [...]

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Media Relations: Creative Story Positioning Gets Results

How do you get some visibility for a nonprofit with an event to raise money for their great cause? Especially when you are competing for visibility with many other nonprofits, also with a great cause? Creative positioning. When the Minneapolis Parks Foundation approached us at SocialNicole to assist them in generating buzz for an October [...]

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